Chamois ApartmentsFrequently asked questions

Chamois Apartments are located in Starý Smokovec in the High Tatras – directly in the Tatranská minerálka building (Starý Smokovec 18097, 1st floor).

The property offers four cosy apartments/rooms in the same “Studio Apartment with Balcony” category.

Check-in is from 15:00 and check-out is until 11:00.

Yes, the apartments are non-smoking.

No, pets are not allowed.

Yes, free parking is available.

Yes, Wi‑Fi is available in the apartments.

We offer accommodation in the “Studio Apartment with Balcony” category (4 identical apartments; allocation depends on availability).

Maximum occupancy is 2+1 (two adults + 1 person on an extra bed).

The apartment has a king-size double bed (King bed).

Yes, a foldable extra bed with a comfortable mattress can be added. The bed size is 80×200 cm.

Yes, all apartments have a balcony with views of the surrounding forests and the town.

From the balcony you can see the surrounding forests and the town; the facilities list also mentions a mountain view.

Yes, each apartment has a private bathroom with a shower and toilet, including towels and toiletries.

Yes, the facilities list includes a “separate toilet”.

The apartment provides towels, toilet paper, shampoo and shower gel/body soap.

Yes, the apartment has a TV and the facilities list mentions Netflix/HBO GO.

Yes, each apartment has a coffee machine and the description also mentions coffee capsules.

According to the description, tea and a bottle of Tatranská minerálka are provided in the room.

Yes, a minibar/mini fridge is listed among the facilities.

Yes, there is a desk with a chair and the facilities list includes a PC/work table.

The facilities list mentions hardwood/parquet flooring.

Yes, hypoallergenic pillows are listed among the amenities.

A smoke alarm is listed among the amenities.

Chamois Apartments are located directly in the building where Tatranská minerálka is bottled – water from a spring also known as Smokovecká kyselka.

Smokovecká kyselka is a spring in Starý Smokovec from which Tatranská minerálka is sourced.

According to the website, the spring is available to the public in a built pavilion 365 days a year.

The “About us” page states that already in the 18th century the water was exceptional enough to be imported to Maria Theresa’s court in Vienna.

On the website the spring is described with a pH of about 3.4 and a temperature around 6°C.

According to the “About us” section, the philosophy is based on harmony of nature, calm and health, with an emphasis on minimalism and authenticity.

Yes – the “About us” page mentions the apartments can be suitable for a quiet work escape with a balcony view; there is a work desk in the room.

Yes, you can order extra cleaning services at any time during your stay.

Extra cleaning includes changing bed linen, full bathroom cleaning (shower, toilet, sink, mirror), plus vacuuming and washing the floor.

You can select cleaning when booking or contact us during your stay at +421 907 751 051 or info@chamoisapartments.com.

Yes, a baby cot can be provided on request.

The baby cot rental costs €10 for the entire stay.

Yes, we offer one-way airport transfers to Chamois Apartments (and back to the airport after your stay).

You can book the transfer as an add-on service. For a round trip, add the service to your cart twice.

A one-way transfer from Letisko Poprad‑Tatry (TAT) by limuzína for up to 3 people costs 10,00 € per trip.

A one-way transfer from Letisko Poprad‑Tatry (TAT) by van for up to 6 people costs 18,00 € per trip.

A one-way transfer from Letisko Košice (KSC) by limuzína for up to 3 people costs 95,00 € per trip.

A one-way transfer from Letisko Košice (KSC) by van for up to 6 people costs 125,00 € per trip.

A one-way transfer from Letisko Krákov (KRK) by limuzína for up to 3 people costs 155,00 € per trip.

A one-way transfer from Letisko Krákov (KRK) by van for up to 6 people costs 195,00 € per trip.

A one-way transfer from Letisko Bratislava (BTS) by limuzína for up to 3 people costs 295,00 € per trip.

A one-way transfer from Letisko Bratislava (BTS) by van for up to 6 people costs 335,00 € per trip.

A one-way transfer from Letisko Budapešť (BUD) by limuzína for up to 3 people costs 305,00 € per trip.

A one-way transfer from Letisko Budapešť (BUD) by van for up to 6 people costs 345,00 € per trip.

A one-way transfer from Letisko Viedeň (VIE) by limuzína for up to 3 people costs 315,00 € per trip.

A one-way transfer from Letisko Viedeň (VIE) by van for up to 6 people costs 355,00 € per trip.

A one-way transfer from Letisko Praha (PRG) by limuzína for up to 3 people costs 355,00 € per trip.

A one-way transfer from Letisko Praha (PRG) by van for up to 6 people costs 395,00 € per trip.

Yes, our website mentions the option to rent a car during your stay with a 10% discount (partner LUNYCAR Poprad).

Car rental is listed among our add-on services on the website—choose it during booking or contact us for details.

Yes, we offer a 20% discount on entry to AquaCity Poprad.

You’ll find a discount card in the apartment. Show it at the AquaCity Poprad ticket desk and 20% will be deducted automatically from the entry price. Please return the card after your visit.

Yes, the discount can be used repeatedly throughout your stay (please return the card after use).

Gift vouchers available on our website include: €50 credit, €100 credit, and a “Romantic weekend stay at Chamois Apartments”.

The “€50 credit” gift voucher costs €50.

The “€100 credit” gift voucher costs €100.

The “Romantic weekend stay at Chamois Apartments” gift voucher costs €170.

You can order a gift voucher via the “Gift vouchers” section on our website.

You can contact us by phone at +421 907 751 051 or by email at info@chamoisapartments.com.

You can check availability and book directly on our website via the “Check availability / Book” button.

On the homepage we state “Best price always on the website” and a best-stay guarantee when booking via the website.

According to publicly available information (Booking), the property does not accommodate hen/stag parties or similar events.

According to Booking information, you should inform the property in advance of your expected arrival time (e.g., in the booking notes or by contacting the property).

According to Booking information, the property is managed by a private host.

On our website we recommend the Tatra Electric Railway – travel through the heart of the Tatras with mountain views.

Our website lists Forum Poprad as a tip for shopping and relaxing in a modern city centre.

Among the tips is a visit to the Smokovecká kyselka spring in Starý Smokovec.

Our website also suggests a tour of the Tatranská minerálka bottling plant.

One of the trip tips is the Tatra Wooden Kingdom – a fairytale wooden world for kids and adults.

Our website recommends Tatrabob – an attraction packed with speed and adrenaline.

Among the tips is Pedal Planet – historical fun on two wheels.

Our website lists Tricklandia – a museum of illusions where fantasy comes alive.

We also recommend the TANAP Museum – discover treasures of Tatra nature.

The website suggests visiting Poprad – Spišská Sobota, the historic heart of Poprad.

Among the tips is the funicular from Starý Smokovec to Hrebienok – a convenient start to hiking trails.

Our website also recommends a trip to Kežmarok – a town with rich history and landmarks.

The website also lists Spišská Kapitula and Spiš Castle – a journey into the Middle Ages.

On the tips page it states: start in Starý Smokovec (via Hrebienok), ascent time about 1 hour from Hrebienok, difficulty easy.

The website is available in multiple languages: Slovak, English, Polish, German, Hungarian and Czech.

On the website we show a “today’s price” as an indicative price for a fully occupied room per night valid for the current day; the final price depends on the dates.

Yes, a wardrobe is mentioned in the equipment description.

Yes, the description mentions that glasses are provided.

Yes, bedside tables are provided next to the double bed.

Yes, bed linen is listed among the amenities.

Yes, the “Studio Apartment with Balcony” category includes four identical apartments with the same standard; the specific unit is allocated based on availability.

Towels are listed among the apartment amenities.

The apartment description states that natural toiletries are available in the bathroom.

Yes, the “About us” section states that we are located directly in the building where Tatranská minerálka is bottled.

Yes, the website offers an option to subscribe to updates by email.

The “About us” section states that the water is rich in magnesium, calcium, potassium and iron.

On the website the spring is described as natural bicarbonate, calcium‑magnesium, carbonated, cold hypotonic water.

The website states it is filled into original green bottles and also mentions glass bottles.

Yes, the “About us” section describes the water as having a ferruginous colour.

In the “About us” section we mention the apartments are ideal for couples seeking a romantic getaway.

Yes, the “About us” section states the apartments are ideal for hikers after a full day of climbing.

Yes, the “About us” page mentions minimalism along with modern amenities (bed, TV, desk, wardrobes, coffee machine, mini fridge, balcony).

Yes, a mini fridge (minibar) is listed among the apartment amenities and on the website.

According to Booking information, a private check-in and check-out service is available.

Yes, Booking lists a paid airport shuttle—details and prices are available in the add-on services.

Yes, Booking mentions car hire; our website also offers car rental with a 10% discount.

According to Booking information, ski storage is available.

Yes, the website and amenities list mention a coffee machine, and tea is also provided in the room.

Yes, both towels and bed linen are listed among the apartment amenities.

Yes, a work desk (PC table) is part of the apartment amenities.