Dear client,
We are honored that you have decided to use our services at CHAMOIS APARTMENTS. Our goal is to make your stay with us as pleasant as possible and to make our apartments a place you will always be happy to return to. The contractual relationship between you and the individual apartments is governed and specified by the General Terms and Conditions (hereinafter referred to as the "GTC"). By ordering services in our apartments, you declare that you have read the aforementioned GTC and agree to the provision of services in accordance with these GTC.
P R E A M B U L A
Accommodation of clients is governed by the legal order of the Slovak Republic, based on Slovak law and the operating rules. The accommodated client accepts these GTC and the Operating Rules as a contractual condition of accommodation and is obliged to comply with its provisions. The client is obliged to familiarize himself/herself with the Operating Rules properly; his/her ignorance will not be taken into account. The GTC and Operating Rules are available in electronic form on the website www.chamoisapartments.com and in printed form are available directly in each apartment.
Article 1
Introductory provisions
1.1 These GTC regulate the rights and obligations of the contracting parties arising from the contract concluded between the operator, which is TANAWA, s.r.o., with its registered office at Starý Smokovec 18097, 062 01 Vysoké Tatry, Company ID: 36 450 961, Tax ID: 2020017362, VAT ID: SK2020017362, a company registered in the Commercial Register of the Slovak Republic, Section: Sro, Company ID: 35385/P, IBAN: SK88 0900 0000 0052 1805 4637, telephone: +421 907 751 051 e-mail: info@chamoisapartments.com (hereinafter referred to as the “operator”) and the buyer, the subject of which is the purchase and sale of the service of providing short-term or long-term accommodation booked via the website www.chamoisapartments.com, by email, by phone, third-party platforms such as Booking.com, Airbnb, Expedia, and others.
Contact details of the operator:
TANAWA, s.r.o., Starý Smokovec 18097, 062 01 Vysoké Tatry,
IČO: 36 450 961, DIČ: 2020017362, IČ DPH: SK2020017362,
Company registered in the Chamber of Commerce and Industry of the Slovak Republic, Section: Sro, Vl.č.: 35385/P,
IBAN: SK88 0900 0000 0052 1805 4637,
Phone: +421 907 751 051, e-mail: info@chamoisapartments.com
Supervisory authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Prešov Region
Obrancov mieru 6, 080 01 Prešov 1
Department of Technical Control of Products and Consumer Protection Tel. No.: +421 51 7721 597
1.2 These GTC apply to contracts for the rental of apartments for short-term accommodation, as well as to all additional services and supplies provided by the operator. Other commercial and contractual terms and conditions for the client shall apply only if they have been expressly agreed in advance in writing by the contracting parties.
1.3 Any rental of apartments as well as their use for a purpose other than short-term accommodation requires the prior written consent of TANAWA, s.r.o.
1.4 The GTC apply to online reservations, e-mail and telephone reservations of accommodation services provided by the operator TANAWA, s.r.o. use of the online reservation system of the operator TANAWA, s.r.o., payment and cancellation conditions of online reservations, e-mail and telephone reservations made by the client/clients via the website www.chamoisapartments.com, by e-mail or by telephone, as well as all other rights and obligations arising from the legal relationship arising from reservations in the manner specified above.
1.5 The client is entitled to use reservations only if he/she has read the GTC and the Operating Rules. The client is advised to familiarize himself/herself with these documents before making a reservation. When using the reservation repeatedly, the client is always obliged to familiarize himself/herself with the current version of the GTC. The accommodation operator reserves the right to unilaterally change these GTC.
1.6 The client declares that he/she has reached the age of at least 18 years and is capable of acquiring rights and assuming obligations in his/her own name.
Article 2
Conditions and method of accommodation
2.1 The operator may accommodate a client who has an accepted reservation. The client shall check in before arriving at the CHAMOIS APARTMENTS facility. To check in, the client is obliged to present to the operator or an authorized person a valid ID card, passport, or other valid identity document pursuant to Act No. 253/1998 Coll. on reporting the stay of citizens of the Slovak Republic in the population register of the Slovak Republic, as amended, and pursuant to Act No. 363/2005 Coll. on the protection of personal data, as amended.
2.2 The client is obliged to perform online check-in via an electronic form, which will be sent to him by e-mail, SMS message or message via a booking platform (e.g. Booking.com). The client is obliged to enter all required data, including identity documents of all accommodated persons, exclusively via this form.
2.3 A client who is not a citizen of the Slovak Republic (foreigner) is obliged to fill in and sign an official report on stay pursuant to Act No. 404/2011 Coll. on the stay of foreigners. This report is part of the online check-in form, which the client signs electronically (by touching the display with a finger). The operator will then print the form from the system for record-keeping purposes.
2.4 Check-in to the reserved apartment is available to the client from 3:00 p.m. to 8:00 p.m. on the agreed day. Accommodation in the apartment is possible only after the online check-in has been completed and the operator has subsequently checked the data. The PIN code for entering the apartment will be sent to the guest only after the data has been verified. Online check-in must be completed no later than 8:00 p.m. on the day of arrival. After this time, it is not possible to guarantee that the apartment will be available or that accommodation will be available.
2.5 In exceptional cases, the operator may offer the client a different apartment than the one booked, provided that it does not differ significantly from the confirmed order, and the parties concerned have been informed of this fact in advance in these GTC.
2.6 The client is obliged to vacate the apartment and check out of their stay no later than 11:00 a.m. (check out), unless otherwise agreed individually in advance and confirmed in writing. In the event of a late vacation of the apartment, the operator will charge a fee of 30,- Eur/apartment (late check out) from 11:00 a.m. to 1:00 p.m. A fee of 60,- Eur/apartment for vacating it from 1:00 p.m. to 3:00 p.m. From 3:00 p.m., the operator will charge a fee of 100% of the price of the apartment for the given day, which is considered an extra day.
2.7 Our goal is to ensure the client's stay is as comfortable and safe as possible. That is why we have introduced a modern and contactless check-in and check-out system using the LOXONE system. This system will allow you to access the apartment independently without the need for personal contact with our staff, which is particularly convenient in this day and age.
Online check-in process:
Reservation: After confirming your reservation, we will send you all the necessary information to complete the online check-in.
Code generation: After completely filling in and verifying the data in the online check-in, you will be sent a unique code by e-mail or SMS, which is used to open the entrance door to the apartment. In the case of a reservation made for the same day after 3:00 PM, the code will be generated and sent to you within 1 hour of confirming the reservation. This code is valid for the entire duration of your stay in the apartment.
Access to the apartment: Upon arrival at the apartment building, you will find a control panel by the entrance door to the apartment. On this panel, you enter the received code and the door will automatically unlock. This code must be entered each time you enter the apartment, so we recommend that you remember it carefully.
Entering the apartment: After entering the correct code, you can enter the apartment. All necessary information about the apartment's equipment and other services can be found in the apartment and on our website www.chamoisapartments.com.
Check-out process:
Leaving the apartment: No further actions are required when leaving the apartment. The door will be locked automatically after you leave.
End of stay: Your stay ends automatically at the time specified when booking, more in point 2.5 of these GTC.
2.8 The apartment is considered vacated after the client has removed all his/her personal belongings from the apartment, closed the apartment and announced that he/she is checking out of the accommodation (check out). The operator reserves the right to check the apartment's inventory no later than 60 minutes after the apartment is vacated by the client.
2.9 If the client requests an extension of the accommodation in the apartment, the operator may offer him another apartment at a different price than the one in which he was originally accommodated. In such a case, the client is not entitled to accommodation in the apartment in which he was originally accommodated, nor to accommodation in another apartment, unless this is not possible for capacity or operational reasons.
2.10 In the event of any ambiguities or questions that arise during the reservation, the client is entitled to contact the operator, whose details are listed in point 1.1.
Article 3
Reservation
3.1 When making a reservation, the client has the opportunity to search for currently available accommodation capacities via the website, via platforms, by telephone or by e-mail according to the specified requirements (arrival date, departure date, number of people, type of apartment, etc.).
3.2 The client is obliged to fill in all required details when booking his stay.
3.3 After making a reservation, the client will receive a confirmation of the reservation to the email address provided by him.
Article 4
Reservation changes, order cancellation, withdrawal and cancellation conditions
4.1 Any changes to a reservation made by the client can be made. When requesting a change to a reservation made, the client is always required to provide the variable symbol and invoice number in the case of a reservation made by phone or e-mail. If the client requests a change to a reservation made that cannot be met due to capacity or other operational reasons, the operator will take all steps to meet the client's requirements, however, the operator is not obliged to meet the client's request to change the reservation made, and the client is not entitled to compensation for damages or any other performance from the operator due to the impossibility of changing the reservation made.
4.2 If a date for free withdrawal from the contract has been agreed in writing between the operator and the client, the client may withdraw from the contract until that time without raising any claims for payment or claims for damages against the operator. The client's right of withdrawal expires unless the right to withdraw is exercised in writing against the operator by the agreed date.
4.3 Cancellation conditions when canceling a stay by the client: the operator applies the following cancellation conditions and cancellation fees in the event of cancellation of ordered and confirmed services, unless otherwise agreed upon during online booking:
a) 1-3 days (inclusive) before the start of the stay, the cancellation fee is 100% of the price of the payment paid
b) more than 4 days before the start of the stay, the cancellation of ordered services is free of charge
c) the minimum cancellation fee for a refund in the event of cancellation is 10 EUR, which is used for costs associated with bank transfers.
4.4 In the event of the client not showing up for the booked stay, the operator is entitled to a cancellation fee of 100% of the payment paid.
4.5 Despite the above cancellation conditions, the operator will always individually assess the cancellation conditions in each situation in order to provide more favorable conditions for the client.
4.6 If payment for the reservation of the stay is not made, the operator will not agree to the order and confirmation of the service and even if the client starts the stay, the operator in such a case is not obliged to provide the client with the apartment that he booked and would be occupied by another client. In such a case, the operator may provide the client with another apartment that is unoccupied or not booked by another client on the given date.
4.7 The operator is entitled to withdraw from the contract also in extraordinary, unforeseeable cases: force majeure, anti-pandemic measures or other circumstances for which the operator is not responsible.
4.8 In the event of the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal of the client from the contract and partial cancellation of the reservation or failure to start the stay, the operator will send the client a written or e-mail notification of the operator's claim to the cancellation fee and its amount in accordance with these GTC within 14 days from the date of the client's withdrawal from the contract and cancellation of the reservation or from the date of the client's partial withdrawal from the contract and partial cancellation of the reservation or from the date of the start of the stay in the event of the client's failure to start the stay. By confirming the order and expressing agreement with these GTC, the client agrees and acknowledges that in the event of the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal of the client from the contract and partial cancellation of the reservation or failure to start the stay, the operator is entitled to unilaterally set off the client's claim for the refund of the price of the stay paid by the client when making the reservation of the stay against the operator's claim for the payment of the cancellation fee in the amount specified in these GTC in the amount in which these claims are covered, while the amount exceeding the mutual claims of the client and the operator in favor of the client shall be paid by the operator to the client by bank transfer to the client's bank account from which the payment of the price of the stay was made when booking the stay, within 30 business days from the day following the day of the client's withdrawal from the contract and cancellation of the reservation or partial withdrawal of the client from the contract and partial cancellation of the reservation or failure to start the stay. Bank fees associated with the refund of the price of the client's stay shall be borne by the client.
Article 5
Payment terms
5.1 The price list for short-term accommodation and other services is available in the apartments or on the website www.chamoisapartments.com
5.2 The operator has the right to receive payment for the ordered services before they are provided and the customer is obliged to pay the price of the services before they are provided.
5.3 The operator is entitled to request from the client an advance payment of 100% of the accommodation price when booking. In the case of an accommodation reservation, this is binding for the operator only on the day of receipt of the advance payment to the operator's account Tanawa, s.r.o., IBAN: SK88 0900 0000 0052 1805 4637, maintained at Slovenská sporiteľňa, a.s., payment by card via the GP Webpay payment gateway.
5.4 The client is obliged to pay the agreed contractual prices of the apartments according to the price list for the accommodation and other services used by him. This also applies to services and expenses of the apartments towards third parties that were ordered and booked by the client. The client is obliged to pay the operator for additional services provided no later than on the day of the end of the stay based on the submitted accommodation and services bill or on the basis of the submitted invoice together with the bill of advances received from the client.
5.5 In the event that the client shortens the agreed stay in the apartment, the operator has the right to charge the client the full amount of the agreed price for the entire length of the ordered stay.
5.6 The agreed prices include the price of accommodation and the applicable value added tax. The operator may further change the prices if the client additionally wishes to change the number of reserved days/nights, additional services or the length of stay and the operator agrees to this.
5.7 The operator is entitled to request full payment from the client for additional services no later than on the day of vacating and handing over the apartment.
5.8 The operator is entitled to mark the unpaid amount as a claim against the operator and to demand immediate payment. In case of late payment, the operator is entitled to demand from the client interest on the delay in the amount of 0.5% per day of the amount of the claim. The operator is entitled to issue an invoice with a maturity of a maximum of 7 days from the date of issue.
5.9 The client is not entitled to set off any payable and/or unpaid monetary claim against the claim without the written consent of the operator.
Article 6
Responsibility of the operator and the client
6.1 The operator is not liable for damage to items brought and placed by the client in the apartment. The operator is not liable for jewelry, money and other valuables. The operator is not liable for forgotten and lost items in the apartment premises. The operator is not liable for any damage caused to the client outside the apartment. The operator will claim the claim, or part of it, from the client's retained funds.
6.2 In the apartment or in the common areas of the building, the client may not move equipment, make adjustments or make any interventions in the electrical network or other installations without the consent of the operator or a person authorized by him. In the event of a violation of this provision, the operator is entitled to demand compensation from the client for any malfunctions and damage caused by the client in full.
6.3 Before leaving the apartment, the client is obliged to turn off the lights, close the water taps, close the windows and close the doors.
6.4 For safety reasons, it is not appropriate to leave children under 10 years of age without adult supervision. The operator is not responsible for any injuries that may occur.
6.5 For safety reasons, the client is not entitled to carry weapons and ammunition in the apartments and other parts of the building, or otherwise store weapons and ammunition in a condition that allows for their immediate use.
6.6 The client is not allowed to bring bicycles, scooters and animals into the room or other areas not designated for this purpose.
6.7 Guests are allowed to bring lighter sports equipment such as skis, snowboards, sleds or roller skates into the accommodation. When handling this equipment indoors, it is necessary to exercise increased caution to avoid damaging the equipment or floors. In the event of damage, the guest is obliged to pay the full amount of the damage.
6.8 The client is obliged to observe night silence between 10:00 p.m. and 6:00 a.m.
6.9 Smoking is strictly prohibited throughout the property. If the fire protection system is activated as a result of a violation of the smoking ban, the operator will be entitled to demand full compensation from the client for any malfunctions and damage caused by the client. It is also strictly forbidden to use any narcotic and psychotropic substances in the apartments and the rest of the building. For violation of this prohibition, the client will be charged a fine of 150 EUR for each violation of this prohibition.
6.10 Found items are sent to the client only upon his written request, or an e-mail request with a description of the lost item and a photo of the item to the e-mail: info@chamoisapartments.com. Found items are stored for a maximum of 1 month in the space designated for this purpose.
6.11 The client is obliged to report any possible deficiencies, irregularities or reservations to the operator or a person authorized by him immediately after their discovery.
6.12 The same is required if he discovers any damage to the room or its inventory. In the event that the operator or a person authorized by him discovers damage to the apartment, part of the apartment or its inventory after the end of the client's stay, without the client reporting these facts, the client is obliged to compensate the operator for the damage to the apartment, part of the apartment or its inventory in full at the acquisition value.
6.13 The client is liable for damage caused to the equipment or inventory of the apartments in accordance with the relevant applicable legal regulations. In the event of damage to or destruction of the operator's property, the operator is entitled to compensation for damage in the acquisition value of the destroyed inventory.
6.14 In the event of damage caused by the client to the operator's property, the client is obliged to pay compensation for the damage incurred no later than the day of the end of the stay in the apartment when settling the accommodation and services, or based on the invoice. If the client refuses to pay the damage incurred, the operator is entitled to charge the client a contractual penalty of 0.2% per day of the amount owed for each day of delay. Payment of the contractual penalty does not affect the operator's right to compensation for the damage caused.
6.15 Client complaints and any suggestions for improving the operator's activities are received by the authorized person, the operations manager Nikola Kaňuk, at e-mail: info@chamoisapartments.com.
6.16 Complaints are resolved in accordance with the Complaints Procedure published on the website www.chamoisapartments.com.
Article 7
Final Provisions
7.1 These GTC and legal relationships arising on their basis are governed by the law of the Slovak Republic.
7.2 If any provision of these GTC is or becomes invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the validity and effectiveness of the other provisions of these GTC.
7.3 Any disputes arising from these GTC and the Agreement shall be resolved before the competent court in the Slovak Republic.
7.4 The resolution of client complaints in relation to the services provided by the operator is governed by the CHAMOIS APARTMENTS Complaints Procedure. If the client - consumer is not satisfied with the way in which the operator has handled his complaint, or believes that the operator has violated his rights, the client has the right to contact the operator with a written request for redress, addressed to the operator's registered office, which is specified in point 1.1.
7.5 If the operator responds negatively to the client's written request under point 7.4 or does not respond to such a request within 30 (thirty) days from the date of its sending to the client, the client has the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity pursuant to Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution and on amendments and supplements to certain acts.
7.6 Alternative Dispute Resolution (hereinafter referred to as “ARD”) - is a procedure aimed at achieving an amicable resolution of a dispute between a consumer and a trader and preventing the emergence of legal disputes between these two entities. If the client is dissatisfied with the result of his request for redress and the attempt to resolve the dispute with the operator was unsuccessful, he has the right to submit a proposal to the relevant alternative dispute resolution entity, which in this case is, for example, the Slovak Trade Inspection. The Slovak Trade Inspection has all the necessary information on the alternative procedure by which the Customer can resolve a potential dispute. More information on alternative dispute resolution and to submit a proposal can be found on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/Alternatnive-riesenie-spotrebitelskych-sporov.soi.
7.7 When confirming the reservation, the client states that he has read these GTC, the Operating Rules, the price list of services and undertakes to comply with them.
7.8 In connection with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data - GDPR, repealing Directive 95/46/EC (General Data Protection Regulation) and Act No. 18/2018 Coll. on the protection of personal data, we fulfill our information obligation in connection with the processing of your personal data, more in the section "Processing and protection of personal data."
These GTC enter into force and effect on 1.3.2025.
In Starý Smokovec, on 1.10.2025